Issues in Outlook for Mac Email after Yosemite Upgradation

The majority of Outlook for Mac users have been experiencing lot of issues since they have upgraded to OS El Capitan. The most common issue is the inability of the Outlook mails to synchronize properly with the server, which ultimately leads to email crashing. This makes it difficult for the users to access their emails.

Resolution: The above-mentioned issue is a bug in OS El Capitan that can be fixed by an update made available by Microsoft. The update v14.5.6 addresses this very issue and enables Outlook 2011 for Mac emails to synchronize successfully with the server.

Issues in Apple Mail/ Mail App after Yosemite Upgradation

The issues in Yosemite's emails after upgrading, is just not limited to Outlook For Mac. Instead, Apple Mail users have also been through some issues when it comes to emailing. Some of the common scenarios are:

1. Apple Yosemite Mail Crashes Frequently

This is the most common issue experienced by Apple Mail users after upgrading from Mac Yosemite to El Capitan. Within a few seconds after the Mail is launched, it crashes.

The reason for the above issues can be overloading in Apple Mail due to multiple active accounts. Whenever the accounts are synchronized together, Apple Mail can get overloaded and can ultimately crash.

This can be prevented with the help of below mentioned procedure:

  • In order to prevent Apple Mail to download mails of all accounts altogether, turn off the Wi-Fi connection, before launching Apple Mail.
  • Launch Apple Mail and select Mail option.
  • Now select Preferences option and select Accounts tab.
  • In the Accounts window, click on each account and uncheck the option Enable This Account. Doing this will disable all the mail accounts.
  • Now close Apple Mail.
  • Launch Apple mail and turn on the Wi-Fi connection.
  • Now one by one enable each account by enabling the Enable This Account option.

Note: Do not enable all the accounts at once. Invest plenty of time for each account and only enable the next account when you no longer see the Checking For Mail… option at bottom left side.

Once the above procedure is successfully performed, the crashing problem will stop.

2. Problem in Sending Mails

After upgrading to El Capitan, at times, users have complain that they can receive the emails in Apple Mail but are not able to send the mails successfully.

Resolution: The first thing that needs to be done is to verify that the email client has been configured properly. The user needs to use either SMTP SSL or SMTP Non-SSL settings for configuring.

SMTP SSL Settings:
Incoming Server: secure##.inmotionhosting.com
Outgoing Server: secure##.inmotionhosting.com
Username: full email address
Password: email account password
Incoming Port: POP3 995 or IMAP 993
Outgoing Mail Server (SMTP) Port: 465
SSL: YES
SMTP Authentication Required
Secure Authentication or SPA needs to be turned off

SMTP Non-SSL Settings:
Incoming Server: mail.your-domain.com
Outgoing Server: mail.your-domain.com
Username: full email address
Password: email account password
Incoming Port: POP3 110 or IMAP 143
Outgoing Mail Server (SMTP) Port: 587
SSL: NO
SMTP Authentication Required
Secure Authentication or SPA needs to be turned off

Once the configuration settings are checked, proceed with the following procedure:

  • Open Mail and select the Preferences option from the menu.
  • In the Preferences window, select Accounts option.
  • Select the account from which the email is not being sent.
  • In the Account Information pane, make sure that the Outgoing Mail Server is not set to None. In case it is set to None, select your server in the pop-up menu.

Doing this, will enable you to send and receive emails in your Apple Mail account successfully.

3. Apple Mail Hangs On Launch

Users when launch the Apple Mail, it hangs after sometime or freezes when the OS is upgraded to El Capitan. In addition to this, the user can have login errors and issues while checking for new emails as well. In order to troubleshoot these issues a user can check Apple Mail account settings with the help of below-mentioned procedure:

  • In Apple Mail, select Mail option and from the drop down menu select Preferences.
  • In the Accounts tab and select the account and then select Advanced tab.
  • Search the option Automatically Detect and Maintain Account Settings. Once found do as follows depending on the situation:
  • If the option is unchecked, check it and then relaunch Apple Mail.
  • If the option is checked, uncheck it, quit Apple Mail and launch it again. Login Apple Mail again and check the option again. After checking it, exit and then launch Apple Mail again.

The above procedure will prevent Apple Mail from frequent hanging and freezing.

Conclusion: Whilst upgrading to Mac OS El Capitan makes the system more secure and stable, there are some issues, which arise in Outlook for Mac and Apple Mail accounts while emailing. We believe that with the help of the above-mentioned procedures, the user can fix email not working after Yosemite upgrade issue.

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