Mac OS El Capitan Issue: Email Is Not Working After Yosemite Upgrade

Mac OS El Capitan is the latest edition in the family of Macintosh operating system versions. Introduced mainly for elevating performance, stability and security, Mac OS El Capitan was released for end users on September 30, 2016. It can easily run on computers that run OS X Mavericks or Yosemite. However, some of its features might not be supported on the older machines and hence a few issues with email can be experienced at the user end after the user upgrades from Mac OS Yosemite to El Capitan.

This article primarily deals with the Apple Yosemite email issues that are encountered after upgrading from Yosemite to El Capitan. In case email not working after Yosemite upgrade or is crashing, we will illustrate the solution of nearly all the issues.

Symptoms: When opening MS Excel, Word, Powerpoint, or Outlook 2016 or Outlook 2011, on Mac OS X El Capitan the application crashes or/and machine freezes.

Cause: According to Microsoft, there are some bugs preventing MS Office 2016 from launching on Mac OS X El Capitan.

Solution: It is recommended to install the latest updates of MS Office and OS X El Capitan to fix issues with Office for Mac.

Note: Always take a backup of your Mac Outlook file before updating it.

Microsoft is working with apple on a solution to fix the Office problem on Mac OS X El Capitan however; there is no deadline to fix it. If Microsoft Office is crashing in Mac OS X El Capitan and your system freezes due to that issue then follow below mentioned steps to remove the hang issue and then update MS Office and Mac OS X El Capitan.

  • Press the Power key and hold it up to 20 sec to forcefully shutdown your system.
  • Hold the Shift key and press the Power key to turn on your Mac in Safe mode.
  • Left the Shift key when you see the apple icon on your screen.
  • Force Quit all the apps running on your Mac.
  • Shut down your Mac properly and then turn on your Mac.

How to update MS Office?

You can download the update manually or can use Microsoft Auto Update to update the Office.

Microsoft Office for Mac 2011 14.5.6 update has been released to fix the hang or sync issue that occurs in MS Outlook for Mac 2011.You can download the Mac 14.5.6 update package from Microsoft download center. You can also view a complete list of the files that this updates changes by following below mentioned steps.

  • Double click on Update installer
  • Click on Show Files and then click on File menu.

Note: Before installing this update, make sure that your system is running Mac OS X 10.5.8 or a later version.

How to update Mac OS X El Capitan?

You can use the Mac App store to update the Mac OS X El Capitan and install the new OS X 10.11.1 to solve the crashing issue of MS Office.

You can also select automatic update when required, if you want the Mac to update itself. For that you can follow the below mentioned steps.

  • Go to System preferences and then select App store
  • In Automatically Check for Updates, Select Install OS X update.

Verdict: If Microsoft Office Crashing on El Capitan Mac OS X, the only solution to solve this problem is to update MS Office and Mac OS X El Capitan.


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